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Certified prescriptions

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Fast, online telehealth visits

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Over 1 million patients served

Health is complicated. We’ve got answers.

ABOUT QSYMIA

What is Qsymia?

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Qsymia is a prescription medicine that contains phentermine and topiramate extended-release that may help some adults and children 12 years and older with obesity, or some overweight adults who also have weight-related medical problems lose weight and keep the weight off.

 

Qsymia should be used with a reduced calorie diet and increased physical activity.

It is not known if Qsymia changes your risk of heart problems or stroke or of death due to heart problems or stroke.

 

It is not known if Qsymia is safe and effective when taken with other prescription and over-the-counter medicines, or herbal weight loss products.

 

Qsymia is a federally controlled substance (CIV) because it contains phentermine and can be abused or lead to drug dependence. Keep Qsymia in a safe place, to protect it from theft. Never give your Qsymia to anyone else, because it may cause death or harm them. Selling or giving away Qsymia is against the law.

Who should not take Qsymia?

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Do not take Qsymia if you:

  • are pregnant, planning to become pregnant, or become pregnant during Qsymia treatment.
  • have glaucoma.
  • have thyroid problems (hyperthyroidism).
  • are taking certain medicines called monoamine oxidase inhibitors (MAOIs) or have taken MAOIs in the past 14 days.
  • are allergic to topiramate, sympathomimetic amines such as phentermine, or any of the ingredients in Qsymia. See the Medication Guide for a complete list of ingredients in Qsymia.

How should I take Qysmia?

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  • Your healthcare provider should start you on a diet and exercise program when you start taking Qsymia. Stay on this program while you are taking Qsymia.
  • Do not change your dose without talking to your healthcare provider.
  • Qsymia can be taken with or without food.
  • If you miss a dose of Qsymia, wait until the next morning to take your usual dose of Qsymia. Do not double your dose.

To start treatment with Qsymia

  • Take 1 Qsymia 3.75 mg/23 mg capsule 1 time each morning for the first 14 days.
  • After taking Qsymia 3.75 mg/23 mg capsule for 14 days, then take 1 Qsymia 7.5 mg/46 mg capsule 1 time each morning.

 

After taking Qsymia for 12 weeks

Your healthcare provider may tell you to increase your dose of Qsymia if you do not lose a certain amount of weight or do not have a certain decrease in BMI for children 12 years and older, within the first 12 weeks of treatment at the recommended dose.

 

If your healthcare provider increases the dose of Qsymia

  • Take 1 Qsymia 11.25 mg/69 mg capsule 1 time each morning for 14 days.
  • After taking 14 days of Qsymia 11.25 mg/69 mg capsule, then take 1 Qsymia 15 mg/92 mg capsule 1 time each morning.

 

Stopping Qsymia treatment

  • Your healthcare provider should tell you to stop taking Qsymia if you have not lost a certain amount of weight or do not have a certain decrease in BMI for children 12 years and older, after an additional 12 weeks of treatment on the higher dose.
  • Do not stop taking Qsymia without talking to your healthcare provider. Stopping Qsymia suddenly can cause serious problems, such as seizures. Your healthcare provider will tell you how to stop taking Qsymia slowly.

Where can I find additional information about Qsymia?

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If you have additional questions about Qsymia, speak with your healthcare provider or visit the product website at Qsymia.com.

GETTING STARTED

How do I get started?

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  1. Register – Set up an account by providing your name, email, and password.
  2. Complete medical questionnaire – Answer a few medical questions that a licensed telehealth provider will review.
  3. Schedule and pay for your telehealth visit – Finish checking out and provide payment information.
  4. Connect with a provider – Once we receive your results, connect with a telehealth provider from the comfort of your own home.
  5. Receive your prescription – Once your prescription is approved, Qysmia will be delivered directly to you.

How does the online consultation process work?

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After registering, you will be asked to complete an online medical assessment to provide more information about your medical history, medical conditions, and any medications you are currently taking. 

 

Next, a licensed telehealth provider will conduct an audio or video telehealth consultation. He or she will review the medical information you provide to determine whether a prescription for Qsymia is appropriate for you.

What are the different types of consultations?

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All states require some interaction between a healthcare provider and the patient to prescribe a medication. However, regulations governing the type of interaction or consultation differ from state to state. Depending on the state where we are shipping your medication, you must complete an audio or video consultation.

Video & audio consultations

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If your state requires a telehealth video or audio consultation, you will be directed to schedule a visit by choosing from a list of healthcare providers who are licensed in your state. 

 

You will then receive an email with a link to join the telehealth visit. At the scheduled time, click on the link directly in the email or log in to your account and click “Start Visit”. Once logged in, you will be in the waiting room until the scheduled start time. The provider will review the medical information you provided, verify important medical information, and address any specific questions you may have.

 

If you need to reschedule, you can do so in your account by clicking “Reschedule” and selecting a different date and time. If you have any questions or issues, please contact us.

Note: You must complete an audio or video consultation for your prescription to be processed.

Digital consultations

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If your state requires a digital consultation, you’re able to interact with one of our licensed healthcare providers without an audio or video interaction. If you are in a state that allows for this type of interaction, you will be asked to answer a number of questions about your medical history online and a healthcare provider licensed in your state will review your responses to determine whether or not a prescription is appropriate for you.

 

After completing checkout, you will be directed to select a provider from the available list to review your information. Our providers generally review your medical file within 24 hours. If necessary, they will follow up by email or phone to determine if a prescription is right for you.

What web browser should I use?

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Your visit with a provider happens in a web browser. For the best experience possible, we recommend using the following browsers.

  • MAC OS: Safari is recommended, Chrome and Firefox are also supported
  • iOS: Safari is the only browser supported
  • WINDOWS: Chrome is recommended, Firefox and Edge are also supported
  • ANDROID: Chrome is recommended, Firefox is also supported

Troubleshooting camera & microphone permissions

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If you are trying to start a visit and you receive a notification that your camera and/or microphone are being blocked, here are some instructions for allowing or permitting the needed device settings. 

 

MAC OS

Safari is recommended

  • Upper-left top menu > Safari > Preferences > Websites tab
  • In the left pane, select Camera, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
  • In the left pane, select Microphone, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
  • Close the Preferences panel to save changes

Chrome

  • Upper-left top menu > Chrome > Preferences > Privacy and Security > Site Settings > select this site
  • Camera: ‘Ask’ or ‘Allow’
  • Microphone: ‘Ask’ or ‘Allow’

Firefox

  • Menu icon in upper right of window > Preferences > Privacy and Security > Permissions…
  • Camera: open dialog, find this website, ‘Allow’
  • Microphone: open dialog, find this website, ‘Allow’

 

iOS

Safari is the only browser supported on iOS

  • Settings App > Safari > scroll down to ‘Settings for Websites’…
  • Camera: ‘Ask’ or ‘Allow’
  • Microphone: ‘Ask’ or ‘Allow’

 

WINDOWS

Chrome is recommended

  • Stacked dots menu in upper right > Settings > Advanced > Content Settings…
  • Camera: ‘Ask before accessing’
  • Microphone: ‘Ask before accessing’

Firefox

  • Gear in the upper right of window > Privacy and Security > Permissions…
  • Camera: open dialog, find this website, ‘Allow’
  • Microphone: open dialog, find this website, ‘Allow’

 

ANDROID

Chrome is recommended

  • Stacked dots menu icon > Settings > Site Settings… 
  • Camera: ‘Ask first’
  • Microphone: ‘Ask first’

Firefox

  • Settings App > Apps and App Permissions > Firefox > Permissions
  • Toggle on Camera and Microphone
  • Restart Firefox

PAYMENT & INSURANCE

What form of payment can I use?

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We accept credit cards, debit cards, prepaid cards, flexible spending account (FSA), and health savings account (HSA) cards.

What will display on my credit card statement?

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ChooseQ or UpScript will appear on your credit card statement. If you have any questions, please call 800-850-7234.

Can I use health insurance for the provider review?

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No, not at this time.

Is there a processing or consultation fee?

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There is a $45 fee for the telehealth visit. If your prescription is approved, the cost of your medication will be determined by your pharmacy.

Do you accept Flex Spending Account (FSA) or Health Savings Account (HSA) cards?

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Yes, we are registered as a SIGIS member for the 90% Rule. We accept FSA and HSA cards as forms of payment.

REGULATORY INFO

Where is ChooseQ available?

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ChooseQ.online is currently available in the following states:

  • Alaska
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • District of Columbia
  • Florida
  • Iowa
  • Idaho
  • Illinois
  • Maine
  • Maryland
  • Massachusetts
  • Montana
  • Nebraska
  • Nevada
  • New Jersey
  • New Mexico
  • New Hampshire
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Pennsylvania
  • South Dakota
  • Texas
  • Tennessee
  • Utah
  • Vermont
  • Virginia
  • West Virginia
  • Washington

Medical complaints

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TO FILE A CONSUMER COMPLAINT:

File a complaint with Utah DOPL: Here

File a complaint with Iowa medical board: Here

File a complaint with Kentucky medical board: Here

File a complaint with Maine medical board: Here

File a complaint with Maryland medical board: Here

File a complaint with Rhode Island medical board: Here

File a complaint with Texas medical board: Here

File a complaint with Vermont medical board: Here

In the event of an emergency

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In case of a medical emergency, please contact your local physician or hospital for immediate care. Do not rely on your online healthcare provider for emergency medical care.

Still looking for help?

No problem, we’ve got you covered. Click the Contact us link below to connect with the UpScript Patient Support team.

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